Consult Doc
Consult Doc
Consult Doc is a digital healthcare platform that gives patients convenient access to UK-based private primary care doctors. Patients can create an account, book and pay for an appointment, and consult a doctor through video, telephone, or chat. The platform supports common, non-emergency medical concerns and allows clinicians to issue private prescriptions, fit notes, self-care guidance, follow-up recommendations, and specialist referrals when clinically appropriate. Consult Doc describes the service as regulated by the Care Quality Commission, with doctors registered with the General Medical Council. Although the project was identified as B2B, the public platform includes a substantial B2C patient journey. The most accurate classification is a B2C telehealth service supported by B2B clinical and administrative operations.
Consult Doc gives patients convenient access to UK-based private primary care doctors through a digital healthcare platform. Patients can create an account, book and pay for an appointment, and consult a doctor through video, telephone, or chat. The service is described as regulated by the Care Quality Commission, with doctors registered with the General Medical Council. Although the project was identified as B2B, the public platform includes a substantial B2C patient journey. The most accurate classification is a B2C telehealth service supported by B2B clinical and administrative operations.
Challenges faced by Consult Doc
Patients seeking help for routine or short-term medical concerns may experience difficulty obtaining timely appointments.
Traditional consultations can involve travel, waiting rooms, time away from work, and delays in receiving prescriptions, medical documents, or referrals.
Healthcare providers need to collect patient information before consultations.
Remote consultations must be delivered securely.
Clinical outcomes need to be recorded in a structured digital workflow.
Clinicians need to issue prescriptions and supporting documents.
The platform must identify cases that cannot safely be handled online.
Appropriate regulatory and clinical boundaries must be maintained.
Key Features
Patient Portal: Patients can register and manage accounts, complete personal and medical information, view services and consultation types, book and pay for appointments, join video, telephone, or chat consultations, receive prescriptions, fit notes, and referral documents, access follow-up and self-care guidance, review FAQs and health articles, and contact support through protected forms.
Clinician Portal: Doctors can review patient information before an appointment, manage scheduled consultations, conduct remote assessments, record consultation notes and outcomes, issue private prescriptions when clinically appropriate, prepare fit notes, medical letters, and referrals, recommend follow-up or face-to-face treatment, and escalate unsuitable or urgent cases.
Admin Portal: Administrators can manage patient and clinician accounts, appointments and availability, service and pricing configuration, payment and subscription oversight, prescription, fit-note, and referral workflow monitoring, website and blog content, contact inquiries, complaint and support cases, clinical audit and activity monitoring, and role-based access.
Appointment Booking: Patients can view consultation options, select an appointment, and complete payment digitally. The public website provides automated appointment booking, while direct telephone support operates during published service hours.
Remote Consultations: Consultations can be conducted through secure video calls, telephone calls, or online chat, giving patients a choice of communication channels based on their needs and available technology.
Electronic Prescriptions: Doctors may issue private electronic prescriptions after completing an appropriate clinical assessment. Prescription decisions remain subject to clinical suitability and regulatory restrictions.
Fit Notes and Medical Documents: Clinicians can issue digital fit notes and supporting medical letters where justified by the consultation.
Specialist Referrals: When a condition requires additional investigation or specialist care, clinicians can prepare referral documentation or recommend an appropriate hospital or healthcare service.
Final Outcome & Impact
Faster Treatment Access
Less Travel Time
Multi-Channel Consultations
Faster Clinical Documents
Safer Case Escalation
Reduced Facility Pressure
Traceable Clinical Workflow
Seasonal Demand Support
Consult Doc is a UK digital primary care platform that combines patient registration, appointment booking, payments, remote consultations, electronic prescriptions, fit notes, specialist referrals, and healthcare content.